Please note: The viewing time on your CPD record can take up to 24 hours to update.
Please double check you have set your date range on your CPD record correctly.
If there is still an error, please contact us at [email protected] so we can investigate the error and update your profile.
Please provide as with as much information as possible when you contact us, including:
Name: Joe Bloggs Registered Email Address: [email protected] Title of Video Watched: Multi-Asset Masterclass Date Viewed: 25/11/2016 Duration Viewed: 34 minutes 50 seconds
CPD errors most commonly are attributed to:
- Connecting to Akademia via a proxy network, which is not properly configured to allow our CPD logging system to work accurately.
- Internet connection may not be consistent and intermittently cuts out the connection, causing errors with logs.
- The user has buffered a video (pre-downloaded whilst a valid internet connection maintains) and then watched while not connected to the Internet. This would result in the view not being recorded.